core/com.salesforce.android.smi.core.events/CoreEvent/ConversationEvent/QueuePosition

QueuePosition

data class QueuePosition(val conversationEntry: ConversationEntry) : CoreEvent.ConversationEvent

Emitted when the end user's position in the agent queue changes.

Use this event to display estimated wait information to the user while they are waiting for an agent to join the conversation. Queue position is typically available after the conversation is created and before an agent accepts it.

Constructors

QueuePosition

constructor(conversationEntry: ConversationEntry)

Properties

conversationEntry

val conversationEntry: ConversationEntry

The entry containing queue position data in its payload.

conversationId

val conversationId: UUID

The unique identifier of the conversation this event belongs to.