Conversation

The communication modalities currently active in this conversation (e.g., messaging, voice, video).

The Participants currently active in this conversation.

The timestamp when the conversation was created, in milliseconds since the epoch. Null if unknown.

The developer name of the embedded service deployment associated with this conversation.

The timestamp when the conversation was closed, in milliseconds since the epoch. Null if still open.

The unique identifier for this conversation.

The last entry received from another participant that was marked as read by the local client.

The most recent ConversationEntry in this conversation.

The type of modality transition currently in progress, or null if none.

The last entry sent by the local client that was marked as read by at least one other participant.

All Participants that have joined this conversation, including inactive ones.

The pre-chat fields configured for this conversation. Null if pre-chat is not configured.

The time the pre-chat form was last submitted, in milliseconds since the epoch. Null if not submitted.

The current lifecycle status of this conversation, derived from createdAt and endedAt.

The communication modalities supported by this conversation's deployment configuration.

The terms and conditions configuration. Null if not configured for this deployment.

The number of messages not yet read by the local participant. Only counts messages from non-local, non-system participants with entry type ConversationEntryType.Message.