data/com.salesforce.android.smi.network.data.domain.conversationEntry.entryPayload/EntryPayload/RoutingResultPayload

RoutingResultPayload

@JsonClass(generateAdapter = true)

class RoutingResultPayload(val id: String, val recordId: String? = null, val failureType: RoutingFailureType, val routingType: RoutingType, val failureReason: String? = null, val estimatedWaitTime: EstimatedWaitTime? = null) : EntryPayload

The outcome of a routing operation, indicating whether an agent was assigned or routing failed.

Samples

val payload = entry.payload as? EntryPayload.RoutingResultPayload ?: return
if (payload.failureType == RoutingFailureType.None) {
    showAgentAssigned()
} else {
    showRoutingFailed(payload.failureReason)
}
if (payload.isEwtAvailable) {
    showEstimatedWaitTime(payload.estimatedWaitTime)
}

Constructors

RoutingResultPayload

constructor(id: String, recordId: String? = null, failureType: RoutingFailureType, routingType: RoutingType, failureReason: String? = null, estimatedWaitTime: EstimatedWaitTime? = null)